Job Duties:

• Support the sales team members in areas of technical business development and sustaining projects
• Be the case manager and contact window for customer in FA cases and manage the communication.
• Conduct testing to replicate failure, inspect product and perform preliminary failure analysis upon request, visit customer for on-site debugging and protocol logging when necessary
• Review and/or compile FA report; deliver and explain FA report to customers.
• Support account manager on explaining ATP products, roadmaps, engineering capability and services, and hold training sessions for customers, distributers, and reps.
• Team up with account managers and product managers on confirming OEM customer’s requirements and testing criteria.
• Test and validate an ATP solution

Job Requirements:

• A Bachelor's degree in engineering or another technology-related field like EE, CS, and CE.
• FA experience ideally with memory products would be great, but no must
• Good communication skills and case management (FA and OEM) capability/skill and good on reports writing
• Very good command of English
• Team player, a high degree of commitment and customer-orientation
• Proactive on learning new knowledge continuously
• Willingness to travel and might need to attend con-call holding at customer's or the other ATP site's time zone

Job Duties:

• Prospect and develop key relationships at all levels within assigned customers
• Supporting the sales team in the preparation of training materials and statistics
• Project tracking and data maintenance in the CRM system
• Expand the business pipeline via new business development at existing customers and new customer acquisition activities
• Working with members of ATP across all global offices to develop sales opportunities

Job Requirements:

• Affinity for technology
• First experience in dealing with customers
• Good command of German and English
• Solid knowledge of MS Office (Outlook, Excel, Word, PowerPoint) and ideally Salesforce
• Enjoy teamwork

As a Field Application Engineer (FAE) specializing in ATP storage products, you will play a crucial role in bridging the gap between our engineering teams and customers. You will provide technical expertise to customers, helping them integrate our memory storage solutions into their systems while ensuring optimal performance and reliability. This position requires a deep understanding of storage technologies, customer-facing communication skills, and the ability to troubleshoot complex technical issues.

You will work closely with the sales team, product managers, and engineering departments to deliver technical support solutions. The ideal candidate will have a strong background in hardware engineering, system architecture, and storage solutions.

Key Responsibilities:

• Technical Support: Serve as the primary technical point of contact for customers during evaluation and integration phases of flash storage products.
• Product Integration: Guide customers through the technical process of integrating ATP storage products into their applications, ensuring proper configuration and compatibility with existing systems.
• Troubleshooting: Diagnose and resolve hardware and software issues related to ATP storage products in customer environments. Escalate complex problems to the appropriate internal teams when necessary.
• Training & Support: Conduct technical training sessions for customers, helping them fully understand the capabilities, features, and best practices for using ATP storage solutions.
• Customer Feedback: Gather customer feedback and collaborate with internal engineering and product development teams to improve product performance, reliability, and usability.
• Documentation: Create and maintain technical documentation, application notes, whitepapers, and FAQs to assist customers in the successful deployment of storage products.
• Market & Technology Awareness: Stay up to date with the latest advancements in flash storage technologies, industry trends, and competitor products to provide informed technical guidance.

Qualifications:

• Education: Bachelor’s degree in Electrical Engineering, Computer Science, or a related field. Master’s degree is a plus or equivalent education and experience.
• Experience:
  • 3-5+ years of experience in field applications engineering, technical support, or related roles within the storage, semiconductor, or hardware industry.
  • Proven experience with flash storage products such as SSDs, NAND flash, and DRAM technologies.
  • Familiarity with storage interfaces such as NVMe, SATA, PCIe, and SCSI is required.
• Technical Skills:
• In-depth knowledge of storage technologies and architectures.
• Experience with system-level hardware and software troubleshooting.
• Familiarity with various operating systems (Linux, Windows, etc.) and storage system drivers.
• Strong customer-facing communication and interpersonal skills.
• Ability to translate technical concepts into easy-to-understand terms for customers.
• Excellent problem-solving skills and attention to detail.
• Soft Skills:
• Travel: Willingness to travel for customer visits, field support, and technical training sessions both in the US and Taiwan.

Preferred Qualifications:

• Experience in technical sales support or product management.
• Hands-on experience with embedded systems or data center solutions.
• Knowledge of security protocols related to flash storage (e.g., encryption, data protection).

Job Duty

1. Drive the product plan and provide communication channel across functional teams to achieve goals.
2. Product development schedule, cost, resource and risk management.
3. Establish a deep understanding of the problem solving, memory storage technology and marketing trend.
4. Business development support and set the promotion strategy for product release.

Requirements

1. High English proficiency is a must.

Job Duties:

• Develop and implement strategic sales plans for assigned distribution customers and their strategic accounts
• Prospect and develop key relationships at all levels within assigned customers
• Achieve sales targets
• Expand the business pipeline via new business development at existing customers and new customer acquisition activities
• Working with members of ATP across all global offices to develop sales opportunities
• Represent ATP at exhibitions and other events
   

Job Requirements:

• Degree or education in business related field
• Affinity for technology, ideally experience in the semiconductor field
• Experience in dealing with customers
• Very good command of German and English
• Solid knowledge of MS Office (Outlook, Excel, Word, PowerPoint) and ideally Salesforce
• Willingness to travel
• Knowledge of DRAM and Flash products desirable

Ideal candidates will have prior experience selling memory in the industry. Candidates should also have practical experience working with DRAM and NAND Flash products.
 

• As a member of the ATP sales team you will be responsible for presenting the ATP memory technology, products and solutions to ATP’s extensive sales rep networks and prospective customers.  
• Active knowledge in the storage and semiconductor market space
• OEM experience
• Knowledge of SSD, Flash, DRAM technology
• Previous proven track record of incremental sales increases
• Tier 1 account experience preferred
• Ability to communicate technically on product related issues and advocate for issues that require assistance from the ATP FAE, PM and CQA team
• Present Company overview presentation, product demonstrations, and gather customer requirements.
• Domestic travel is required

BSEE/CS or equivalent is preferred but not required;

• 3-5 years of sales experience in Memory Products,
• Key account management experience Preferred
• Demonstrable experience and expertise with memory architecture in Linux and Windows-based systems a big Plus

Other Requirements:

• Self-motivated
• Strong communication (written and verbal), inter-personal and presentation skills
• Strong problem solving skills, often under duress
• "Whatever it takes" attitude and motivation to do whatever necessary to assist in closing a deal 
   

ATP offers excellent salary and competitive benefits package: Vacation, 401K, medical, vision, dental and life insurance.

Email your resume to HR@us.atpinc.com or fax to 408-732-5886

What You'll Be Doing

• Partner with the sales team across pre-and post-sales activities like, giving training sessions, present ATP products, technologies and services, coordinating joint validation and providing technical support/solutions, etc.  Develop relationships with customer’s engineering counterparts.
• Take the ownership to drive the closure of cases of product issues and deliver solutions to fulfill customer’s technical requirement.
• Perform failure analysis/testing at regional office and at customer’s sites upon request. Write/translate and explain failure analysis reports, testing results and technical documents to customers.
• Learn and master new industry technologies, product knowledges, testing software and customer applications constantly.

What We're Looking For

• Four-year bachelor’s degree in Electrical Engineering, Computer Engineering or related program preferred. Combination of education and experience with NAND Flash and DRAM Memory Products are acceptable.
• One who’s comfortable at learning new software and OS; and at operating equipment like Oscillation Scope, Logic Analyzer and Protocol Analyzer.  Experience with Windows, Linux and/or similar OS experience is a must.
• Must be a self-motivated team player who is able to take direction, manage multiple tasks simultaneously, and communicate effectively in both Japanese and English.
• Excellent interpersonal skills are mandatory, as customer interface will be a significant aspect of the job.

Job Duty

1. Analyse and resolve techniqal issues raised from customers
2. Provide product training and technical support to customers
3. Co-work with internal funcation to review and/or compile FA/ 8D report
4. Business travel to worldwide customer site may required

Requirements

1. Prodcut failure analysis experience ideally with memory products
2. Good communication skills and case management capability/skill and good on reports writing
3. Very good command of English
4. Team player, a high degree of commitment and customer-orientation
5. Proactive on learning new knowledge continuously
6. Willingness to travel (mainly within European region) and might need to attend con-call holding at global customer's or the other ATP site's time zone

岗位职责：

1、 同目标客户建立并维护良好的关系，发掘新的潜在客户，达成销售目标。

2、 配合公司策略及目标，对重点客户提供服务与支持。

3、 需定期出差拜访客户。

4、 与全球团队合作，拓展策略性全球客户业务，并在中国大陆地区提供支持。

5、 收集行业信息并反馈报告至公司主管。

6、 完成公司内部要求的各项报告及其它工作。

任职要求：

1.电子信息类、市场营销类专业全日制本科毕业，具备3年以上内存、闪存模组或其它电子元器件行业销售经验者优先。

2.沟通能力良好，有制作演示文稿并进行演示讲解的经验,熟练使用常用Office办公软件

3.能熟练使用英文进行书面及口头沟通。

4.具备积极主动的工作态度及自我激励能力，在较大压力下能保持良好的工作状态。

5.具有良好的沟通技巧和团队合作精神，责任心强。

岗位职责：

1、 在销售主管的指导下开展工作，协助销售主管达成工作目标。

2、 配合公司策略及目标，对重点客户提供服务与支持。

3、 与全球团队合作，向策略性全球客户提供服务与支持。

4、 同目标客户建立并维护良好的关系，需不定期出差拜访客户。

5、 完成公司内部要求的各项报告及其它工作。

任职要求：

1.全日制本科毕业，具备电子元器件行业工作经验者优先。

2.沟通能力良好，有制作演示文稿并进行演示讲解的经验，熟练使用常用Office办公软件

3.需具备英文书面及口头沟通能力。

4.具备积极主动的工作态度及学习能力，在压力下能保持良好的工作状态。

5.具有良好的沟通技巧和团队合作精神，责任心强。

Job Duties:
1. SSD controller firmware design, customization and customer support.
2. Familiar with PCIe/NVMe/SATA interface. 
3. Experience with SSD FTL algorithm. 
4. Experience with NAND Flash architecture and characteristics. 
5. Experience in NAND flash related product is a plus.

Requirement:
Familiar with ASP, C, C++, JSP, PHP